99exch Privacy Policy

Your trust matters more than any metric we track. This policy explains, in clear language, what information the 99exch platform collects, why we collect it and how it stays protected. It applies to every visitor of 99exch-id.org and every holder of a 99exch ID.

Information We Collect

• Account details: The name and contact number you provide during registration.
• Transaction records: Deposit and withdrawal references needed to keep balances accurate.
• Technical data: Standard logs such as browser type and device category, used for security monitoring.
• Support conversations: WhatsApp chats are retained so our team can follow up on unresolved requests.

What We Never Collect

We do not ask for passwords over chat, we do not store card numbers on our servers, and we never sell or rent player information to third-party marketers. Any message asking for your password while claiming to be 99exch is fraudulent – report it via the contact page.

How Your Data Is Protected

• Encrypted connections (HTTPS/TLS) across the entire website
• Verified payment gateways for all money movements
• Restricted internal access: only authorised staff handle account queries
• Routine security reviews of infrastructure and processes

How We Use Your Information

Your details serve exactly three purposes: creating and securing your account, processing your transactions correctly, and providing support when you need it. We may occasionally send service updates – such as maintenance notices – which you can opt out of at any time through support.

Cookies & Local Storage

The website uses minimal functional cookies to remember session preferences and keep logged-in sessions secure. No advertising trackers run on this site. You can clear cookies anytime from your browser settings without affecting your account.

Data Retention

Account and transaction records are kept only as long as required to operate your account and meet record-keeping obligations. When an account is closed at a player's request, associated personal data is removed or anonymised within a reasonable period.

Your Rights

You may request a copy of the data associated with your account, ask for corrections, or request deletion by messaging support. Verification of identity is required before any data request is actioned – that check exists to protect you.

Policy Updates

If this policy changes materially, notice will be published on the homepage before taking effect. The date below always reflects the current version.

Why This Actually Matters — A Quick Real Story

We’ll keep it human. Last year, a player in Lucknow got a DM: “Hi, 99exch support, send OTP to verify.” He almost did. He messaged us first — good instinct. We told him: we never ask for OTP, ever. That one check saved his account. This policy exists for that exact confusion. Reading it takes 3 minutes; saves hours of headache.

You share name + number — that’s it. We use it to create your ID, settle transactions correctly, and help when you ping us. Not to sell “gaming user database” nonsense. We don’t. And we don’t store card numbers — payments go via verified UPI rails, you see the reference each time. Logs we keep? Standard technical — browser/device for security — not creepy tracking.

Your Control — Not Just Words

Want to see what data we hold? Message support — “share my data copy.” We verify it’s you (otherwise anyone could ask) and share. Need a correction? “Name spelling galat hai” — fixed in minutes. Want deletion after closure? We anonymize within reasonable time, except what law says we must retain for accounting. No “30-day processing” delay theatre.

Cookies? Minimal — just session security, no ad trackers. Clear them anytime, account still works. And if we ever change this page materially, we put a notice on homepage before it takes effect — not hidden in fine print. Because trust isn’t claimed, it’s shown. Questions? Contact us — we reply in under a minute, privacy query or not.

Real Oversight — Not Just HTTPS Badge

We run routine checks — not yearly, quarterly. Who accessed what, why, and was it needed? Only authorized staff handle account queries — not interns, not outsourced “support partners.” Payment logs are restricted, chat retention is minimal (just to follow up unresolved cases, then trimmed). And when we talk “verified gateways,” we mean the UPI references you can check in your own banking app — not hidden wallets that change weekly.

Updates? We don’t silently flip policy at midnight. Material change = homepage notice before effect. Last update 20 Aug 2026 was about clarifying self-exclusion retention — we posted 3 days early. That’s how it should be. Read terms + responsible gaming together — they’re short, plain English, and cross-linked so you don’t hunt.

Quick FAQ we get: Do you sell my number to tipsters? Never. Ever. We block tipster groups that claim affiliation. Your number stays for ID plus support, not marketing lists. Do you track my bets for ads? No ads on site. No retargeting pixels. Can I use VPN? You can, but support may ask extra check if IP jumps state — security, not surveillance. These answers are why we wrote this page without legalese. Read once, you get the picture. Still unsure? Ask on WhatsApp — we answer privacy Qs with same speed as ID Qs.